Episode 35: Elevating Your Client Experience with Sami Bruemmer

Welcome to “So, Here’s the Thing!” In this episode, Sami Bruemmer joins us to discuss how you can elevate your client experience! Listen in as she shares her discovery process for evaluating her touch points, along with her favorite gift resources!

Sami is a wedding photographer in Dallas, Texas with a heart for intentional and timeless images that celebrate the legacy of marriage. Always looking for new & creative ways to bring preserve her clients’ memories authentically, Sami loves sentimental heirlooms, carefully curated details, and marriages that are even more beautiful than weddings.

When she’s not behind the camera, she’s reading books at coffee shops with her husband Matt (an engineer and Green Bay Packers fan), making lists, or trying out new recipes.

Get to Know Sami (1:21)

Creating a Unique Client Experience (3:54)

The Client Experience Discovery Process (6:10)
1. Review your existing client experience and write it down
2. Brainstorm your touch points
3. Be tactical and reasonable for improving your client experience

Potential Touch Points: (11:24)
Inquiry
Scheduling
Preparation Resources
Session
Communication
Gallery Delivery
Gifting

Customer Experience Impacts Referrals (16:45)

Gifting Resources: (19:25)
Loved and Found Box
Bouquet Paintings:
jenniferseibert.com
rachelwadlowart.com
Simply Jessica Marie
Gift and Garnish
Cookies
Greetable
Wine & Champagne

Unpopular Opinion on Client Experience (22:09)

Links:
instagram.com/samikathryn
facebook.com/samikathrynphotography
samikathryn.com
samikathryn.com/resource-library

The post Episode 35: Elevating Your Client Experience with Sami Bruemmer appeared first on Laylee Emadi | Coach for Creative Educators.