Jeff Pulver of the vCon Foundation spoke with Doug Green, Publisher of Technology Reseller News, during the Enterprise Connect conference about the growing importance of structuring conversational data as enterprises deploy AI across communications platforms.
Pulver explained that vCon—short for “virtualized conversations”—is a framework designed to capture and structure conversations from voice, video, and messaging systems into standardized data objects. These conversation records can then be analyzed, stored, and integrated into enterprise workflows. “Conversations are one of the richest sources of enterprise data, but historically they’ve been unstructured and largely lost once the interaction ends,” Pulver said.
As AI becomes embedded across unified communications, contact centers, and collaboration tools, structured conversation data becomes increasingly valuable. The vCon framework enables organizations to treat conversations as durable digital assets that can support analytics, compliance, training, and automation initiatives.
Pulver emphasized that enterprises already generate vast amounts of conversational data every day through calls, meetings, and messaging platforms. By capturing those interactions in a structured format, organizations can unlock insights that improve customer engagement, operational efficiency, and decision-making.
As discussions at Enterprise Connect increasingly center on AI-driven communications platforms, Pulver believes structured conversation frameworks like vCon will play an important role in enabling organizations to transform everyday communications into actionable data that powers the next generation of intelligent business applications.
Learn more about the vCon Foundation: https://www.pulver.com/vconfoundation
POWERED BY BLUBRRY
