TelStrat works with Cisco users during era of change

TelStrat, is a provider of a variety of workforce management and contact center solutions, including call recording, speech analytics, quality control management, and more. In this podcast Dave Ditmars, Director of Market Intelligence, outlines TelStrat’s ongoing commitment to the Cisco community of users, and previews the next generation of TelStrat’s flagship product, Engage, due out later this year.