Call Recording with Skype4B and O365

by Gary Audin Don’t think of call recording as a side issue. You need it. You need it for agent training, compliance, and dispute resolution. Obtaining the right call recording package should not only include voice but also chat, IM, screen sharing, and video recording. There are many products on the market. If you are moving to Skype4B you can encounter some issues that can influence the success of Skype4B implementation. What about call recording with O365? Shouldn’t the call recording be encrypted? Paul Friedman, VP of Global Sales and David Bleecker, Business Development at Numonix Interaction Recording www.NumonixRecording.com and Gary Audin recorded this podcast at the Microsoft Ignite conference. Paul and David discuss their approach, using RECITE, to call recording. They recommend a proactive approach to the contact center, help desk, human resources, or any other function that interacts with users and customers. They discuss the enterprise and service provider editions. Numonix www.NumonixRecording.com is an innovator in interaction recording and quality management solutions. Numonix’s RECITE interaction recording solutions help organizations maintain a competitive edge, ensure regulatory compliance, resolve disputes, and enhance customer experience. RECITE captures all interactions, including voice, screen, video, and IM/Chat. Available in both enterprise and service provider editions, Numonix’s award-winning RECITE is deployed globally in contact center, customer service, financial, and public safety applications. Affordably priced, RECITE is scalable to accommodate organizations of any size and is available globally.