Now Skype4B and O365 Cloud Contact Center

by Gary Audin You want to move the contact center to the cloud. You also want to use O365 or Skype4B. You not only need the cloud contact center service, but you need to use a migration path that is easy, low risk, and fast to deploy. Jeremy Puent, Product Manager for Clarity Consulting www.claritycon.com and Gary Audin recorded this podcast at the Microsoft Ignite conference. They discuss the Cloud Connect Center for O365 http://connect.claritycon.com/. Jeremy discusses their new cloud-delivery model that enables clients to move their contact center to the cloud, regardless of whether they have Office 365 or Skype for Business (on-premises or fully hosted). This capability is provided in partnership with select cloud-hosting providers. Clients can migrate their contact center to Office 365 now, or choose to migrate later and have Clarity Connect seamlessly transition alongside them later. Clarity Connect was developed as a clientless Web based solution exclusively for and is native to Skype for Business. Clarity Connect does not duplicate or complicate Skype for Business’ infrastructure or call control. It has full access to its unified communications and collaboration functionality. It retains Skype for Business’ voice quality and reliability. There is no need for additional on-premises infrastructure or additional software clients, reducing costs and improving efficiency. Clarity, a Microsoft Gold partner and the developer for Clarity Connect, delivers premier products and solutions that leverage Lync and Skype for Business as a communication platform, which allow companies to significantly reduce costs and complexities within their IT environments.