Skype4B Migration

by Gary Audin You have an Avaya or Cisco communications system. You are also deploying Microsoft’s Skype4B and you want them to work together. You want one method to manage the phones. You want phone data synchronized. You want one identity for each user rather than two identities, one for Avaya or Cisco and one for Skype4B. You have discovered functionality gaps. Managing by Excel spreadsheet is the least productive approach and an error prone solution. Managing two platforms produces: Slow setup time Entry errors Greater ongoing maintenance when employees change status Your roll out of Skype4B will be by groups, not all at one time. So the two system environment will last for some time. You can benefit from a comprehensive approach if you already have Skype4B deployed. This will make auditing easier and user changes will be less labor intensive. If you are proactive, then implementing a good management system can allow contact center, help desk agents, and users to perform self-service thereby freeing valuable engineering time for IT projects. Phil Moen, President, and CEO at Unimax and Gary Audin discuss these issues and solutions in this podcast recorded at the Microsoft Ignite conference. Phil points out that not only do enterprises benefit from the Unimax products, VARs and MSPs can create new revenue streams using Unimax. For more information, visit www.unimax.com.