Five9, where it is all about the customer experience, was chosen by Deloitte to power their Patient Connect which provides Critical Patient Care

Don Witt of the Channel Daily News from Telecom Reseller discusses with Mayur Anadkat, VP of Marketing at Five9, the success story of Five9 being selected by Deloitte to be the cloud-based platform to support Patient Connect. Using Five9’s technology as a driving force, Patient Connect Delivers: A single view of the patient to track and manage interactions consistently across programs and markets Scalability to uniquely tailor customer experiences across products and geographies Multi-channel capability to provide patients with improved options to interact with their healthcare provider on any device Reusable components to help reduce cost and accelerate deployments for new programs Create Powerful Customer Connections Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. They help contact centers of every size create powerful customer connections. Engage with Five9 and here's what you can expect: Get a complete set of integrated capabilities. Five9 software creates more successful customer interactions while increasing contact center productivity, without the capital expense and maintenance costs of premise-based systems. Benefit from a secure, reliable, and scalable contact center. Their software is built on a flexible architecture that adapts to your changing needs. Companies can turn agent seats on and off as needed, avoid the hassle of maintaining infrastructure, and focus on converting interactions into brand loyalty. Access an extensive ecosystem of partners. Enhance the Five9 cloud contact center platform with leading customer relationship management (CRM), analytics, workforce management, performance management solutions, and telephony providers.