Voice4Net Powers Up Texting For Contact Centers

Podcast looks at new tools for the contact center In the fall, Voice4Net introduced the Voice4Net SMS ACD module that empowers contact center agents to interact with customers through two-way text messaging over their mobile devices. The module is part of Voice4Net’s portfolio of WebRTC-based solutions under its RTC Framework series of products. In this podcast Voice4Net's Rick McFarland walks us through this development and how Voice4Net has become a leader in using WebRTC introduce a new generation of powerful tools for the contact center. McFarland also provides a preview of will appearance at the Telecom Reseller Week at ITEXPO on WebRTC. More at www.voice4net.com.