Choosing the Right BackOffice Recommendations for Efficiency and Profit

by Gary Audin If you are an ITSP, or are expecting to be one, then you know that operating an ITSP service is more than implementing a VoIP switch. The BackOffice is where you can either lose money or produce profits. DID control and management needs to be automated. You need to control what is delivered to the end user. You also want to provide customer access to as many capabilities as possible which makes them happy and loyal while reducing your workload. In this EDUcast, Nick Medina, VP of Business Development for VoIP Innovations www.voipinnovations.com and Gary Audin discuss the ways to improve BackOffice efficiency and deliver increased profits. Nick provides a number of recommendations, advice, and guidance that can benefit the ITSP. He offers comments on how to leverage your positions with carriers and VoIP wholesalers. What you will learn: Selecting Your Carrier(s) Automating Your Inventory Controlling Your DIDs Managing Your CustomersEmpowering Your End Users Controlling Your Costs VoIP Innovations www.voipinnovations.com is a key player in the VoIP industry. The provisioning, support, and billing teams developed at VoIP Innovations bring over 20 years of telecommunications experience to the table. The key to their success is to use technology to provide choice, automation, and control for the customers. This is delivered through the BackOffice platform, Titanium III. VoIP Innovations provides Wholesale VoIP origination and termination services, as well as thousands of DIDs and E911 connections. They are committed to delivering the best quality of service and the lowest possible price and no one else in the industry does it better.