Clarity Goes Native on Skype for Business, Extends Functionality

As Skype for Business expands its place in the enterprise, the developer world has responded in part by going tourist. Solutions are offered in place of the underlying Skype platform. Clarity Connect is native to Skype of Business. According to Clarity, this extends the functionality of Skype for Business rather than replacing or replicating it.This approach also retains Skype's gains on reliablity and QoS. Recorded live at this year's Enterprise Connect, Clarity Connect's Jeremy Puent discusses the on going advantages Clarity's approach offers the Skype market. Puent describes the release of a new web-based interface for agents in Clarity Connect that provides Clarity Connect customers with a complete set of agent and supervisor capabilities directly in a web browser along with localization support across multiple languages. This new interface The new interface is powered by Microsoft's Skype Developer Platform for Web ("Skype Web SDK") and natively extends Skype for Business' call control to Clarity Connect. (Sourced from the Clarity blog). Puent believes that Clarity more unified, native approach to Skype provides a more coherent agent experiences, where people are not having to click between programs. Improved efficiency saves money and makes organizations more productive. And yes, Jeremy was wearing his signature bow-tie during the interview. Visit http://connect.claritycon.com/