MERF, a new application for Genesys CX Platform saves money and empowers business users

Last month at a Genesys event, Mediu, an industry leader in developing, managing, and customizing contact center environments, showcased its strategic contact center application, Mediu Extensible Routing Framework (MERF). MERF is a standardized routing application that runs on the Genesys Orchestration Server and allows implementation of virtually any call flow, including auto-attendant menus and prompts, skill-based routing, web service integration, attached data, operational treatments for closure scenarios, queue treatments, post-call surveys, last agent routing, direct to extension or queue routing, and other features. In this podcast Mediu CEO Mike Berichon and CTO Mark Basinger walk us through their company’s newest product and how it already impacts customers in the field. (Story Updated)