Podcast: Five9 provides cloud contact center software for organizations to quickly scale during elections or natural disasters like Katrina or Harvey.

One hundred percent cloud based multi-tenant contact center service provided by Five9 is described by Dan Burkland, EVP Global Sales & Services to Don Witt of The Channel Daily News, a TR publication. The service is offered as a subscription model where agents can call in and log into their system. The software has intelligence to know: Their current state Availability Skills Calls can be distributed based on the most appropriate resource anywhere in the world. Since the call center is integrated with: Salesforce Oracle Zendesk Microsoft And many others Pop-up screens are provided to the agent with all of the caller information at the same time the call is delivered. To get started as a call center, all you need is a computer, a USB headset, and bandwidth to support voice calls. Listen in as Dan identifies the benefits of working with Five9 in great detail. Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. They help contact centers of every size create powerful customer connections. Engage with Five9 and here's what you can expect: Get a complete set of integrated capabilities. Leverage extensive cloud expertise. Benefit from a secure, reliable, and scalable contact center. Access an extensive ecosystem of partners. Gain a trusted partner. For more information, go to: http://www.five9.com/