by Gary Audin Alan Rihm, CEO of CoreDial www.coredial.com and Gary Audin recorded this podcast at the Cloud Communications Summit. Alan discussed a number of topics related to channels and CoreDial support including: How channels need to deal with customer expectations as the market evolves Why the end customer is looking for a rich communications environment Benefits and value of delivering a proprietary platform service Acquisition of Voice4Net The creation of the CoreNexaTM brand Why offering innovations produce value CoreDial is a leading SaaS platform provider that empowers more than 800 channel partners to deliver cloud communications solutions to more than 23,000 SMBs with close to 300,000 seats in the U.S. CoreDial’s proven platform enables the channel to quickly and cost-effectively provide end users with high-quality reliable services such as UCaaS, CCaaS, hosted PBX, mobility, SIP trunking, and SD-WAN. The company’s success-focused business model provides self-service capabilities, a flexible branding strategy, and long term, margin-rich, recurring revenue. Their CoreNexaTM platform offers unparalleled services that, combined with our exceptional people, proven processes and innovative technology, enable our Partners to be more competitive so they can provide added-value to their current market share, expand into new markets, and make their offerings stickier.