Podcast: Reaction to new Elevēo exceed expectations over the summer

Being able to talk to a human is really nice According to Barry Williams, Director of Marketing and Platform R&D at Zoom International, most of the WFM (workforce management) vendors were leaving out smaller firms and centers. Companies in this space could not afford the heavy implementation costs it takes to go to one of the enterprise providers. This smaller market is dominated by on-prem solutions, so a cloud-based, drag and drop, scheduling and forecasting tool filled a gap. Earlier this summer, Zoom launched Elevēo. In this podcast we learn about the progress Elevēo has experienced since its launch. “We got a lot more interest than we expected,” says Williams. “We are getting interest from both commercial and enterprise contact centers.” Williams outlines new offerings on the platform including an agent portal. Williams also points out that Zoom has not forgotten the personal touch. “Being able to talk to a human is very nice.” We learn about a process of continuous improvement that every subscriber enjoys. We also learn about Elevēo’s look into back office. Visit https://www.eleveo.com/