Podcast: Industry leader Vasili Triant takes over CSO role at Talkdesk

With a long background in UC, Vasili Triant was appointed CSO at Talkdesk last week. Triant began in UC trying to understand the products and services around him from the customer experiences they generate. “Customer experience is a core differentiator and one of the things that attracts us from one brand to another.” In this podcast Triant shares with us his vision for channels and others to think beyond functionality to customer satisfaction. He argues that in vertical after vertical, the companies that will deploy the latest technologies to deliver real conversation’s that meet customer expectations will succeed in an increasing commoditized environment. “If someone would just take care of me better,” says Triant about a long-term vendor, “I would leave in a heartbeat.” Triant believes that customer experiences will be the disruptive forces in the months and years to come. Visit www.talkdesk.com