Podcast: InBound offering unique UC solutions to the little guy, utilizing SkySwitch’s platform to dial up customized solutions

“We really get to know our customers,” says David Boyd, Owner of InBound. Boyd says that InBound takes a fresh look at customer need by looking at business communications from a business process point of view. Indeed, Boyd brings a background in process engineering to UC, plus a background in business. “I grew up in corporate America,” says Boyd where he learned process engineering while working at GE. Since venturing out on his own, Boyd looks at the simple phone call and other business communications as a process and has designed his company to do much more than provide a communications system to customers. In this podcast, we hear about Boyd’s background and work experiences and how he built a new approach to UC. Boyd listens for the words, “that’s the way we’ve always done it” as a sort of map to find what’s broken and then works to build a customized solution that takes his customer to another place. We also learn how Boyd company leverages their SkySwitch partnership as a way to offer customized tools. Visit http://www.callinbound.net