EDUcast: Monitoring Cisco Video Environments; Correlating Network, Platform, and Endpoint Telemetry

by Gary Audin A video collaboration connection can be made up of different vendors for the platform and endpoints and a service provider. When a video connection experiences screen freeze, pixilation or distortion, who do you contact? If you are an enterprise, MSP, vendor, or service provider, you want to avoid endless finger pointing, locate to the problem, and implement the resolution ASAP. Steven Purcell, Sr. Director, Global Cisco Program Management at Nectar www.nectarcorp.com and Gary Audin recorded this informative EDUcast. Steven presents a thought process for analyzing measuring, monitoring, and mitigating video collaboration problems. He points out that the problem can be internal as well as external. Knowing there is a problem after the user complains is too late. Steven describes the real time performance analysis during a connection. He starts with the challenges and then moves on to how to view collaboration connections; what to monitor and report on so that problems can be flagged in real time. He finishes with how to deliver business value for the investment in the tools used by IT professionals & IT leadership responsible for operating and supporting voice & video collaboration environments. What you will learn in this EDUcast: How Collaboration is Changing Real-World Operations Challenges What’s Unique About Video Segmenting the Problem Nectar Approach Delivering Business Value Nectar Services www.nectarcorp.com has been committed to delivering market-leading software solutions that empower our partners and customers to dramatically improve management, visibility, and service delivery across global and enterprise converged Voice-over-IP (VoIP), SIP and MPLS networks. With a rapidly changing landscape, organizations are facing new operational challenges, increased complexity, interdependencies, and a failing eco-system of technologies to support newly converged networks. Their flagship offering, Unified Communication Management Platform (UCMP) improves service delivery across integrated voice, data, video, and application solutions by providing critical performance information to executives and technical resources.