Podcast: 2Ring brings award winning solutions to the Cisco community

Some people think “gadgets” and others think “wallboards” when they think of 2Ring, but Michal Grebac, Strategic Sales & Marketing Director for 2Ring, says that he and his team observe that many of 2Ring’s customers use them together and therefore see the two solutions as interconnected. “We think of then=m together,” says Grebac. Cisco Finesse “…comes out of the box with gadgets,” adds Grebac. 2Ring takes the default gadget further by offering a more specified, purpose-built gadget, all the while integrating closely with Cisco as a Cisco Solution Partner. In this podcast, Grebac gives us an update on 2Ring’s wallboards and gadgets, with a glimpse to the company’s next steps into the cloud. Grebac discusses a popular approach to reaching out to the customer to gather feedback after calls and exchanges, in particular offering the agent’s photo and by limiting the survey to a single question. Grebac discusses 2Ring Gadgets for Cisco Finesse v4.3.1-4.3.6 which adds support for the Microsoft Dynamics 365 Unified Interface. 2Ring has been recognized for its innovation in the area of (contact center) agent tools. Visit www.2ring.com