Podcast: Virsae aims to leverage AI to help customers minimize operational risks, and deliver superior CX outcomes

“It is by leveraging AI across our global cloud footprint to analyze millions of calls and events every day, we provide intelligence and automation to simplify the management of complex UC & CC environments,” says Virsae VP Sales for North America, Charles Carlos. “Ultimately, what this really means is that we help our customers minimize operational risks, and deliver superior CX outcome," added Carlos. In this podcast we learn how Virsae is helping customers shift to remote, seamlessly and with great outcomes and experiences. Carlos says, “We offer AI-powered analytical dashboards that do the heavy lifting for customers, so they can easily monitor, diagnose, and manage infrastructure & applications critical to customer experience. Tomorrow, we are talking about things like automatic anomaly detection and automated virtual engineers.” Carlos discusses how Virsae is working with customers to keep up and running and we learn about the company’s far reaching view to the future, and how, for example, virtual engineers help augment IT team capacity. Visit www.virsae.com