by Gary Audin During this COVID-19 pandemic, nearly every organization has to contend with significant changes in how they communicate. There are far more remote workers and contact center agents that have been distributed since most workers cannot perform their jobs on site. This makes the management of the voice, video, and collaboration networks even more important. The analysis of the network and its changed operation requires the tools that can look back at call history and present real-time data of the network health. Tim Armstrong, VP of Product Management at Nectar www.nectarcorp.com and Gary Audin recorded this EDUcast to delve into the issues and problems of managing networks during the pandemic. Tim covers: Why quality management can boost user communication satisfaction Where and why problems occur with vastly increased VPN usage How to locate stress on network capacity that may not be visible What can dashboards display and how new displays can help with management What tools are available to test and simulate contact center operations The three domains of effective UCC network management What you will learn in this EDUcast: Key Use Cases UCC Quality Management Capacity Management Registrations Management Reporting & Dashboards Contact Center Monitoring Impact on UCC infrastructure when most PSTN calls are routing to or from remote users. Potential trouble spots across the Collaboration Health Domains - Platform, Network, Endpoints Nectar Services Corp. offers the most comprehensive multi-platform monitoring, diagnostics, reporting and testing solutions for Unified Communications and Collaboration (UCC) and Contact Center (CC) environments. Our tools are used in cloud, on-premise and hybrid environments to provide a single pane of glass from your network (both inside and out) across your platforms right down to the endpoint device. We drive exceptional, seamless user experiences by helping to remediate issues before they affect you and your customers.
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