Podcast: Televerde rides safely through storm by building organizational trust

Toby Parrish, Chief Operating Officer of Televerde describes it as “…humanity at the forefront of business”. The company that specializes in giving people who are incarcerated a second chance by establishing contact centers for major brands, inside prison walls, knew that they would have to pivot, plan and train, in order to survive the coming storm. Weeks before shutdown and lockdown orders went into effect, Televerde began to build a companywide plan to enable itself, its employees, its workforce and its customers to stay in business. According to Parrish, a number of their clients found themselves as critical parts of supply and services resources the public was turning to. This podcast describes how one company got prepared by making team members involved and informed. We learn how people stepped up, and how fear can be fought with information and participation. We also learn how the technologies being deployed will revolutionize business and daily life, in addition to redefining the contact center. Visit www.televerde.com