Podcast: VoiceBase helps newly distributed contact centers deliver better service, work more efficiently

In a jolt, after a long era of gradual change, the cloud based, distributed contact center arrived this spring. VoiceBase, offers an AI-driven platform that processes speech and text data and creates “actionable insights”. In this podcast VoiceBase CRO and co-founder, Jay Blazensky, discusses a recent major win for the company and other proliferating use cases as companies turn to VoiceBase to manage in a new era for contact centers. Blazensky discusses how VoiceBase helps Avantive Solutions deliver better customer experiences and a better understanding of how and what agents are dealing with, in real time. Blazensky explains how his company’s approach is unique, and how VoiceBase is helping customers, agents and IT management. “A missed opportunity is a lost opportunity,” says Blazensky, explaining how VoiceBase can discover major customers in play, and how that information, delivered in real time, can lead to saves and wins, in sales and customer service. We also learn how VoiceBase can give management some visibility into issues agents might be struggling with in their respective sites, noting that simple distractions can impact customer satisfaction and perceptions. Visit https://www.VoiceBase.com.