by Gary Audin COVID-19 has caused the explosion of remote workers and the use of online collaboration sessions more than 460% since January 2020. Meeting quality (bad calls) increased to 29% for cloud and 6% for on premises UCaaS from January through May 2020. Call abandonment (connection failures) topped 150% in March. Meeting sizes have expanded with groups of 50 or more participants doubling since January. This stimulated the significant growth in Microsoft Teams adoption. Tim Armstrong, VP Product Marketing at Nectar www.nectarcorp.com and Gary Audin recorded this EDUcast to provide insights into testing and evaluating Microsoft Teams for collaboration sessions. Tim covers what makes Teams attractive. He points out that cloud providers like Microsoft Teams have made it clear that the responsibility for end-user experience remains with the enterprise including the networks and endpoints. Tim continues with: Analytics as applied to voice and video sessions The support of PSTN calls through SBCs and SIP trunks What tools are necessary to manage Teams for better CX Compares Microsoft’s Call Quality Dashboard (CDQ) does and does not do The value of customized reports What you will learn in this EDUcast: User Experience Management in the Cloud Conferencing Growth Real World Analytics Exploding Meeting Sizes Microsoft Teams SBC Health Monitoring Session Health Diagnostics Nectar 10 is the industry’s most powerful and easy-to-use multi-vendor reporting, monitoring and diagnostics tools. Purpose-built for voice, video and real-time collaboration, Nectar 10 is designed for the cloud era with best-in-breed support for hybrid, premise and cloud-based environments. Nectar Services www.nectarcorp.com has been committed to delivering market-leading software solutions that empower our partners and customers to dramatically improve management, visibility, and service delivery across global and enterprise converged Voice-over-IP (VoIP), SIP and MPLS networks.
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