Podcast: Aceyus helps customers through a revolutionary time in the contact center space

“In the last nine months we have seen more change in the contact center space than in the last thirty years,” says Tim Eyre Chief Marketing Officer at Aceyus. “My first week at Aceyus was also the first week here in North Carolina where everyone was required to go remote,” Eyre adds. Eyre reflects on how the company sprang into action helping several hundred companies move to remote. In this podcast, Eyre reflects on how Aceyus helped clients cope with a disruptive environment, pointing out that among the impacted organizations were vital state agencies that were facing historic challenges in terms of inbound calls just when agencies had to go remote. We learn about the role technology has helped organizations understand staffing needs, and with better management of inbound calls to designated agents and other destinations. We also learn how the newly remote workforce is, as a contact center, often the “human face” (and voice) of the company. “We’re just getting started,” says Eyre. Visit www.aceyus.com