Tollring delivers insight that impacts employee and customer alike, Podcast

“It’s amazing the insights that come out of the systems we hook into,” says Tony Martino, CEO of global software developer Tollring. As the very nature of work and entire industries undergo major transformations during the pandemic, Tollring has provided its clients with valuable insights into the nature of change. In this podcast we learn about how that information is more vital than ever to navigating through this fast-paced period. We also learn about Tolling’s new Analytics 365, a native app for Microsoft Teams. The new Analytics 365 app assists organizations in managing remote teams, supporting, and motivating individuals, and driving customer engagement. Martino also notes that Tollring helps companies understand employee well-being. Longer hours, burnout and other WFA associated issues, can be hidden by distance and by the natural tendency of people not to report these problems or struggles. Martino says, “Using the data to understand how we can apply to changes in behaviour,” to first detect issues and then respond by helping people in various ways. Whether it is understanding how an organization is using and adopting Teams, figuring out if customers are getting good service or staying on top of associate satisfaction, analytics are delivering visibility into the biggest challenges businesses face. Visit www.tollring.com