Unified Office, Inc., a leading managed services provider offering highly reliable, cloud-based, business communications services, IoT services and business analytics, announced today at ITEXPO its next generation sentiment analysis offering. Unified Office has greatly enhanced its Total Connect Nowsm Sentiment Analysis Suite (TCNIQTM) and is now offering it to a broad range of businesses. TCNIQTM scans thousands of recorded conversations and messages to detect the sentiment of callers and screens them for happiness, exuberance, anger, sadness, and for pre-determined keywords and phrases to help identify customers who need extra care or employees who may require more coaching or both. It enables businesses to save time by not having to manually review every recorded call.
TCNIQTM enables companies to improve customer service, grow revenues and reduces the time to identify positive and or problematic customer service issues. Benefits of TCNIQTM include:
- Automatically scanning thousands of conversations to detect calls for negative or positive customer sentiment. No need to manually review call recordings.
- Create a winning company culture, reward superior customer service and coaching staff
- Analyze the data and upsell with advanced analytics.
- Access to your data on the go and on any device.
TCNIQTM integrates with Unified Office’s Visual Performance Suite™ (advanced analytics) and customer Portal to provide real-time views, alerting, and reporting for actionable intelligence for business managers and owners. TCNIQTM is based on Unified Office’s Total Connect Nowsm (TCNsm) business communications platform is an easy to use managed communications service that integrates voice communications, service-level monitoring, business continuity, business analytics tools, and an Internet of Things (IoT) based operational performance service for small and medium sized businesses. Visit Unified Office at booth 524 at ITEXPO 2022.
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