The MSP and provider back office could do with more automation, automation that increase profits, reduces employee stress, and can help with improving employee efficiency.
Paul Dundas, CEO of Emersion, and Gary Audin recorded this podcast at the ITEXPO show in Fort Lauderdale, FL. Paul points out that any size service business has to deal with a range of billing platforms and different levels of automation. He points out that one platform can standardize outcomes, reduce errors, free up staff for other functions, and provide better security for the service provider. Paul stated that the goals for a good platform are:
- Good customer engagement
- Integration with other tools and apps
- Better automation
- Standardized process and outcomes
The service provider community is looking for a scalable product that can work with a small service to a large telco provider. The product must demonstrate operational maturity.
Emersion is a specialist business automation platform with offices around the world. Owned by the Novatti Group (ASX:NOV). Emersion’s, powerful business automation platform supercharges billing, provisioning, and order flow for telecom, MSP, and utility businesses. Emersion has more than a decade of success as the leading billing, provisioning, and business automation provider to the telecom industry in the Asia-Pacific region. Validated by more than 200 integration partners, Emersion is uniquely positioned to help its users “close the door on the competition” by creating a single point of contact for telecommunications, data, software subscriptions, managed services, hardware and support billing.
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