Windstream partners with Talkdesk providing CCaaS as a new option to their channel, Podcast

Windstream provides services for over 45,000 enterprises at over 180,000 of their critical locations. They provide them with Cloud Connectivity, Unified Communications and a portfolio packed with additional services and technology.

Launching Talkdesk as a CCaaS is a big plus for Windstream Enterprise. Austin Herrington speaks with Don Witt of The Channel Daily News, a TR Publication, about their current priorities in today’s market. Austin also talks about the new customer support solution – Talkdesk. Austin gets into the decision process and what the relationship will mean to their customers. He even gets into AI and how it is relevant to Call Centers and how it will improve their customer relations.

Listen in to this podcast and find out more of the details about Talkdesk, what it brings to Call Centers and why it is ultimately better for your customers.

CCaaS = Fast deployment + fast onboarding + fast time to value

Transform interactions with a contact center service that enables customers to connect with your agents on their terms—all while empowering agents to work from anywhere.

• Improve agent productivity and contact center effectiveness with advanced self-service and AI-infused solutions
• Reduce operational expenses through automation
• Drive continuous improvement of the customer journey with actionable insights
• Ensure conversation clarity through crystal clear calls
• Protect customer data to the highest security standards

Third-party integrations + leading apps
Supercharge your workflows and customer experience with an innovative ecosystem of open APIs and 70+ pre-built and industry-specific integrations, such as Salesforce, Microsoft Dynamics 365, Zendesk and ServiceNow.

Deliver a consistent customer experience worldwide
CCaaS, powered by Talkdesk, supports 31+ local languages and accents via AI and automation. Plus, over 7 languages are supported natively in the Agent Workspace with the ability to quickly add a new language.

For more information, go to: https://www.windstreamenterprise.com/ or 877-606-9551