In our first episode, host John Cook talks about the importance of the patient experience in healthcare. Why is patient experience taking top priority among administrators? His discussion includes the following:
-We are in a highly competitive business. You cannot sit down to watch the TV without seeing Healthcare related commercials which market for customers in your community.
-It is well known that a positive patient experience is vital to help ensure that the patient will return for future healthcare visits.
-Patients are verbal also, positive experiences are the expectation, so when a patient has a bad experience, those stories are shared with many people.
-What is the worst thing that can be said to a patient or family member?
-Processes can get in the way.
-Higher out of pocket means we as providers must make the experience even better.
-Examples to live by
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