Episodes

In this episode of the LG Pro Cast podcast, Terry and Phillip are joined by Field Service Representative Dave LeMieux from ACR Supply Co. and Technical Service Advisor Bryan Feather from API of NH & Delta T to take you inside LG’s Service Champion Program. Join the group for a conversation about the program’s training opportunities, the most frequently asked service questions about LG HVAC solutions, and how you can utilize LG resources to improve efficiency in the field.

For this episode of the LG Pro Cast podcast, Terry Frisenda and Phillip Kriegbaum discuss the many avenues LG HVAC solutions can empower builders during their new construction projects. Join us for a breakdown of LG’s whole home approach to HVAC, how you can integrate LG HVAC solutions into multiple types of builds, and what benefits each solution brings to the table.

On this episode of the LG Pro Cast podcast, our Technical Support Team joins Terry and Phillip to answer HVAC questions from a live audience during the Service Champion Conference in Alpharetta, GA. Tune in as Eric Dickerson (Technical Support Manager), Philip Crawford (Senior Technical Support Lead), and Rene Garcia (Technical Support Specialist) speak on service topics including working with LG’s R-32 refrigerant leak detectors, strategies for coil dehumidification, and navigating software up...

In this episode of the LG Pro Cast podcast, Terry and Phillip introduce you to the world of dual fuel HVAC solutions. Tune in for a detailed conversation breaking down what a hybrid heat system is, how fuel-based systems can pair with heat pumps, and what technology LG is bringing to support customers across U.S. markets.

On this episode of the LG Pro Cast podcast, Terry Frisenda and Phillip Kriegbaum take you through the best practices and strategies for using the LG Monitoring View Tool with LG HVAC equipment. If you are a technician, facility manager, or contractor working with LG HVAC solutions, this episode is for you. Tune in for the best practices on doing an installation, proper troubleshooting techniques, and performing maintenance using the LGMV tool.

On this episode of the LG Pro Cast podcast, Terry and Phillip answered HVAC questions from a live audience of LG Pro Dealers during ELEVATE 2025 in Orlando, Florida. Listen to this in-depth discussion on topics including strategies for building contractor retention at the distribution level, helping to safeguard PCB boards utilizing surge protectors, and new mobile applications from LG to help contractors in the field.

On this episode of the LG Pro Cast podcast, Terry and Phillip introduce LG’s CAC Partner app by applying its capabilities to real use cases with LG HVAC equipment. From conducting system capacity and refrigerant charge calculations to measuring static pressure, learn how our latest app can help you during your next HVAC project. Download the LG CAC Partner App on the Apple or Google Play Store.

In this special episode of the LG Pro Cast podcast, Tersh Blissett and Josh Crouch from Trade Automation Pros join Terry Frisenda and Phillip Kriegbaum for a discussion about the automation happening throughout the trades (including HVAC). Tune in for a deep dive into how AI and automation can help you analyze customer feedback and turn it into actionable intelligence that could help improve your business.

In the latest episode of the LG Pro Cast podcast, Philip Crawford, Senior Technical Support Lead at LG, and Rene Garcia, Technical Support Specialist at LG, join Terry and Phillip for a conversation about common fixes for LG HVAC solutions. The group discusses the process LG uses to support technicians in the field, some of the best practices for setting up LG HVAC equipment, and how to navigate the top challenges we’re hearing about from contractors.

Daniel Kennerly, Partner at Alair Homes, and Dustin Archer, CEO at Ingenuity Air, join Terry and Phillip on this special episode of the LG Pro Cast for an in-depth discussion about how LG HVAC solutions were utilized in The New American Home® 2026. Sponsored by the National Association of Home Builders (NAHB), this home is being constructed to set the stage for what’s possible in the world of luxury homebuilding while supporting Jonathan’s Landing Foundation. The group highlights how LG’s ducte...

On this episode of the LG Pro Cast, Andrew Greaves, Director of User Experience at NAVAC, joins Terry and Phillip for a conversation on the importance of tool innovations that help install, maintain, and support modern HVAC solutions. The group discusses how NAVAC is developing tools that support contractors’ needs in the field, the importance of learning how modern tools can help with installations, and what current offerings NAVAC has that contractors should be aware of.

On this episode of the LG Pro Cast, Strategic Sales Director for Mediagistic, Chase Shultz, joins Terry Frisenda and Phillip Kriegbaum for a conversation on HVAC marketing in the digital world. The trio discusses the latest trends in HVAC Mediagistic has uncovered through market research, strategies for contractors to leverage that connect them with long-term customers, and how to set your business up for long-term success online.

From the United States Marine Corps to the HVAC industry, our guest Chris Morin joins Terry Frisenda and Phillip Kriegbaum on the podcast to discuss leadership in HVAC. Tune in for a conversation about how valuable leadership traits can help your residential contracting business, best practices for finding success with your customers, and what resources Chris has made available for you to leverage.

In this episode of the LG Pro Cast, hosts Terry Frisenda and Phillip Kriegbaum tackle a hot topic straight from our LG Training Courses: 5-wire configurations in LG HVAC units. Whether you're a seasoned pro or just getting started, this episode has something for everyone. From mastering the basics of identifying communication and power terminals to expert tips on wiring LG HVAC units into a seamless system, Terry and Phillip break it all down in an engaging, easy-to-follow conversation. If you...

On this episode of the LG Pro Cast, our hosts are joined by Aushutosh Suri, Senior Engineer and Project Management Professional at LG, to discuss our latest line of ducted HVAC units. Tune in to discover the benefits of LG's Multi-Position Air Handling unit, including what makes these HVAC solutions stand out in today's highly competitive environment.

In the latest episode of the LG Pro Cast, Senior Director - Head of Builder for LG, Guy Minnix, joins Terry Frisenda and Phillip Kriegbaum to discuss the solutions offered by the Pro Builder Team. They explore how builders can utilize LG's ThinQ app and the role of HVAC in the overall mix.

On this episode of the LG Pro Cast, Terry Frisenda and Phillip Kriegbaum sit down with Randy Reinard, Sales & Plumbing Product Manager for the Thos. Somerville Company, to discuss heat pump water heaters. Join the group for an in-depth conversation about heat pump water heater installation, what applications are possible with LG's Inverter Heat Pump Water Heater, and how to navigate common concerns around the technology.

In this episode of the LG Pro Cast, Terry Frisenda and Phillip Kriegbaum are joined by Ross Trethewey, founder of TE2 Engineering and Building Engineer for This Old House, to discuss the applications of air-to-water heat pump technology. The discussion begins with a concise overview of the technology's history, before examining current HVAC applications commonly utilized by contractors, and concludes by exploring potential future opportunities for its implementation.

In the latest episode of the podcast, Terry and Phillip answered questions gathered from our social media channels and from the live audience at the AHR Expo, focusing on HVAC topics. They discussed everything from the most creative uses of the ARTCOOL™ Gallery to how to size inverter systems. Tune in for valuable HVAC insights based on our audience's inquiries!

In this episode, Terry and Phillip are joined by Clifton Beck, the Director of Digital Media at the ESCO Institute, to explore the ever-changing world of HVAC education. The trio discusses the challenges educators face as the technology behind the HVAC industry evolves, how HVAC technicians can leverage available educational resources for their classrooms, and what tools instructors can utilize to prepare their students for the field.

For the latest episode of the LG Pro Cast, our hosts Terry Frisenda and Phillip Kriegbaum are joined by Shelby Breger, the co-founder of LG's preferred vendor Conduit Tech. Tune in to learn how Conduit Tech's innovative new software uses LiDAR (Light Detection and Ranging) technology to change the way contractors approach load calculation, HVAC system design, and customer interactions while in the field. If you're an LG Pro Dealer, don't forget to reach out to your LG sales representative to s...