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The Instructor Academy with Eric Fayad
Eric Fayad, the Associate Director of Instructor Services, discusses the Academy side of the IAED’s Instructor Academy—how it works, who’s eligible,...
Caller in Crisis with Jim Marshall and Jay Scott
Jim Marshall and Jason Scott with the 911 Training Institute return to talk about Emergency Mental Health Dispatching (EMHD) and Medical Priority Dispatch...
Personalizing the Police Protocol with Cait Welch
Cait Welch, a Quality Assurance Officer and Coordinator at Manatee County Sheriff’s Office, discusses the flexibility of the Police Priority Dispatch...
School of Dispatch with Lori Henricksen and Lily Petersen
Lori Henricksen, BX3 Public Safety owner and training consultant and creator of the Emergency Telecommunications Program at VTCTA, and Lily Petersen,...
Fire Safety Starts at Dispatch with Matthew Huddle
Matthew Huddle, an emergency dispatcher with over 15 years of experience in Fire and EMS dispatch and over 20 years of firefighting experience with...
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