Eric Fayad, the Associate Director of Instructor Services, discusses the Academy side of the IAED’s Instructor Academy—how it works, who’s eligible,...
Jim Marshall and Jason Scott with the 911 Training Institute return to talk about Emergency Mental Health Dispatching (EMHD) and Medical Priority Dispatch...
Cait Welch, a Quality Assurance Officer and Coordinator at Manatee County Sheriff’s Office, discusses the flexibility of the Police Priority Dispatch...
Lori Henricksen, BX3 Public Safety owner and training consultant and creator of the Emergency Telecommunications Program at VTCTA, and Lily Petersen,...
Matthew Huddle, an emergency dispatcher with over 15 years of experience in Fire and EMS dispatch and over 20 years of firefighting experience with...