Internal Customer Experience: When to Consolidate Tools with Karl Mosgofian, CIO at Gainsight

Gainsight is building innovative customer-centric technology, so we sat down with their CIO, Karl Mosgofian, to hear about how he understands and supports the internal customer. Topics include:

• CX & EX (0:55)
• Getting the most out of a survey (4:37)
• When to consolidate around a tool (10:42)
• Advice for improving employee experience (15:13)