Sven Gierlinger, SVP and Chief Experience Officer at Northwell Health

In this episode, Sven Gierlinger, SVP and Chief Experience Officer at Northwell Health, joins the podcast to discuss the importance of putting patient experience at the forefront of healthcare. He shares insights on implementing a new electronic medical record system, paying attention to the small details that shape patient care, and improving the overall hospital experience, including the often-overlooked role of hospital food in patient satisfaction.