Episodes

In this episode, Tonya Johnson, DNP, RN, NEA-BC, FACHE, Health System Chief Operating Officer at MU Health Care, joins the podcast to discuss the role of specialized physicians and care teams in delivering high-quality care. She also shares insights on making care more convenient for patients and creating models that better meet their evolving needs.

In this episode, Alan Dubovsky, Vice President and Chief Patient Experience Officer, Cedars-Sinai, discusses improving patient experience metrics, simplifying the healthcare journey, integrating patient experience into operations, and connecting employee and patient experience.

This episode recorded live at the Becker's 11th Annual Health IT + Digital Health + RCM Conference features Danny Lee, MD, Chief Medical Informatics Officer, Johns Hopkins Medicine Community Physicians, who discusses using AI to synthesize clinical data, support real-time decision-making, reduce provider burnout, and strengthen care coordination across settings. In collaboration with Philips.

In this episode, Susan Wright, PharmD, MBA, FGSHP, Vice President of Pharmacy Services, Wellstar Health System, discusses how AI, connected data, and automation can address pharmacy workforce shortages, improve medication inventory and safety, and give pharmacists more time to focus on patient care. This episode is sponsored by BD.

In this episode, Betty Jo Rocchio, DNP, RN, CRNA, Executive Vice President and Chief Nurse Executive at Advocate Health, joins the podcast to discuss the workforce, workflows and work environment factors shaping the nursing profession. She shares insights on using flexible work hours and staffing and scheduling systems to support nurses, the retention strategies that are delivering results, and how healthcare organizations can help new graduates thrive as they begin their careers.

This episode recorded live at the Becker's 11th Annual Health IT + Digital Health + RCM Conference features Lavonia Thomas, Chief Nursing Informatics And Innovation Officer, The University of Texas MD Anderson Cancer Center, who discusses connecting patient data, strengthening care transitions, and ensuring nurses help define problems and workflows before AI and technology solutions are implemented. In collaboration with Philips.

In this episode, Michael Morgan, SVP Strategic Analysis, Community Hospital Corporation, discusses the Rural Health Transformation Program, financial pressures facing rural hospitals, and strategies involving revenue cycle, partnerships, operational efficiency, and community support to strengthen long-term sustainability. This episode is sponsored by Community Hospital Corporation.

In this episode, Amber Wood, DNP, RN, MBA, Vice President of Clinical Education & Clinical Placements, SSM Health, discusses how SSM Health is using accessible education, clinical cohorts, and leadership development to strengthen talent pipelines, improve retention, and support workforce growth. This episode is sponsored by InStride.

In this episode, Erica Rubinstein, Vice President of Patient Experience at Mount Sinai Health System, joins the podcast to discuss the patient and staff experience in ambulatory surgery and the opportunities to improve care beyond the clinical encounter. She shares insights on creating a more seamless experience for patients while also supporting staff and addressing the operational factors that shape how patients experience their care.

In this episode, Xavier de Gracia, Co-Founder, Prosper AI, discusses how AI agents automate patient calls, appointment scheduling, insurance verification and prior authorization workflows to reduce administrative burdens, prevent revenue leakage and improve practice revenue.

In this episode, Patrice Harris, MD, MA, Executive Vice President and Chief Health Impact Officer, Nemours Children's Health, discusses whole child health, kindergarten readiness, early intervention and the leadership needed to drive meaningful healthcare transformation.

In this episode, Kim Tzoumakas, CEO, VytlOne, discusses how AI can streamline complex pharmacy operations, strengthen 340B compliance, reduce administrative burden, and support better revenue management while keeping clinical decisions with qualified teams. This episode is sponsored by VytlOne

In this episode, Dr. Chris Thomas, Vice President and Chief Quality Officer at FMOL Health, joins the podcast to discuss new innovations and the importance of feedback in improving healthcare quality. He also shares insights on how diagnostic accuracy can create more patient-centered outcomes and the importance of evaluating and improving care for sepsis patients.

In this episode, Lauren G. Wirth, President and CEO of New London Hospital, shares lessons on building relationships, listening, embracing complexity, supporting teams and taking risks to pursue new leadership opportunities.

This episode recorded live at the Becker's 11th Annual Health IT + Digital Health + RCM Conference features Nirav Shah, Associate Chief Medical Informatics Officer, AI and Innovation, Endeavor Health, who discusses using AI to reduce cognitive burden, unify fragmented clinical data, improve care transitions, and responsibly scale AI tools through measurable value and trust. In collaboration with Philips.

In this episode, Eddie Borrego, SVP & CEO, Regional Hospitals & Physician Services, Chief Patient Experience Officer, Jackson Health System, discusses how standardized care practices, frontline engagement and stronger communication have improved patient experience and helped Jackson Health System advance its quality and experience ratings.

In this episode, Stephanie Everett, Administrator, CEO, Foundation Director, and PR and Marketing Director at Mountrail Bethel Home, Mountrail County Medical Center, and Mountrail County Health Foundation, joins the podcast to discuss the importance of remaining balanced while leading across multiple areas of healthcare. She also reflects on the handling of COVID-19, the ongoing need for greater attention and support for nursing homes, and the challenges facing long-term care.

In this episode, Chirag Choudhary, MD, MBA, Vice President and Chief Medical Officer for Cleveland Clinic Martin Health, and Marc Babi, MD, MBA, FNCS, Professor of Neurology at Cleveland Clinic and Case Western University, Florida Region, and Center Director for Neurocritical Care, Neurohospitalist, Stroke, and Neuro-Intervention, join the podcast to discuss improving access to care for stroke patients and the best practices and quality metrics that support high-quality stroke care. They also sh...

In this episode, Robert Rose, DNP, System Chief Nursing Officer and Senior Vice President of Nursing at Ascension, joins the podcast to discuss strategies for improving nurse retention and building a stronger nursing workforce. He also shares insights on developing nurses and strengthening leadership capabilities to support both individual growth and the future of nursing.

In this episode, Fiona Fang, CEO of Aetna Better Health of Florida, discusses Medicaid challenges, maternal and infant health, whole person care and efforts to help members maintain coverage. She also shares how data, community partnerships and targeted outreach can improve outcomes.

In this episode, Dr. Lee Kojanis of Premier Oral & Maxillofacial Surgery in New Jersey joins the podcast to discuss the impact of private equity on oral and maxillofacial surgery practices and how changes in the practice environment are shaping the delivery of care. He also shares insights on patient-specific surgery and the use of digital treatment planning to develop more individualized approaches to surgical care.

In this episode, Terry McDonnell, DNP, RN, ACNP-BC, Senior Vice President and Chief Nurse Executive at Duke University Health System and Vice Dean for Clinical Affairs at Duke University School of Nursing, joins the podcast to discuss the growing clinical skills gap and the importance of preparing nurses with the skills and confidence needed to succeed at the bedside. She also shares insights on introducing specialized training earlier in education and addressing high turnover rates among bedsid...

In this episode, Aqib Zehri, MD, Neurosurgeon practicing in Portland, Ore, discusses the importance of long term outcomes in spine surgery, using patient reported data to evaluate success, and how standardization and technology can improve sustainable spine care.

In this episode, Meredith Duncan, president and CEO of Texicare, discusses expanding access to affordable health coverage for small businesses, virtual care, provider network growth and the importance of building strong local relationships with providers and brokers.