Becker’s Healthcare Podcast

In this episode, Jon Tanner, Vice President, Experience Management Portfolio, NRC Health, and Dr. William England, Strategic Advisor of Research, NRC Health, discuss how healthcare organizations can move beyond measuring patient experience to actively managing it. They share findings on how high-performing organizations use feedback, establish local accountability, break down silos, and continuously improve experiences for patients, employees, and communities. This episode is sponsored by NRC H

In thie episode, Mandy Richards, DNP, RN, APRN, ACNS-BC, NEA-BC, Chief Nursing Executive and President, Children's Health, Intermountain Health, discusses how Intermountain is transforming nursing workflows, incorporating frontline nurse feedback, and using technology to reduce administrative burdens.

In this episode, Sahar Hashmi, MD-PhD, CEO of Magna GenAI Consulting LLC, Global Award-Winning AI Expert, Harvard Faculty and Forbes Contributor on AI Business & Healthcare, discusses AI adoption, workflow automation, and responsible governance. She also explores how physicians can work with AI empowered patients, protect patient data, and build trust as AI becomes more integrated into clinical care.

In this episode, Sylvain Trepanier, DNP, RN, CENP, FAONL, FAAN, Chief Nurse Executive, Providence, discusses Providence’s shift toward team based care models that allow nurses to practice at the top of their license while reducing costs and improving patient care.

This episode recorded live at the Becker's 11th Annual Health IT + Digital Health + RCM Conference features Teresa Freeman, RN, DNP, MBA, NEA-BC, Vice President & Chief Nursing Information Officer, West Tennessee Healthcare, who discusses using predictive analytics and AI to reduce information overload, improve clinical communication and surface more actionable patient insights. In collaboration with Philips.

In this episode, Linda McHugh, MBA, MT, Executive Vice President and Chief Experience and People Officer at Hackensack Meridian Health, joins the podcast to discuss incentivizing quality and patient experience to drive better outcomes and strengthen patient-centered care. She also shares insights on improving post-discharge care and navigating budget cuts while maintaining a focus on quality and the patient experience.