Decoding the Customer
Interviews and perspectives from global customer experience experts
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Recent Episodes
Taking on Net Promoter Score: CX Mini Masterclass – E33
This CX Mini Masterclass provides in-depth insight about Net Promoter Score (NPS). Show host and customer experience expert, Julia Ahlfeldt, sheds...
Customer journey map – start here: CX Mini Masterclass – E18
This CX Mini Masterclass is the first of a 3-part installment on the topic of the customer journey map. Show host and CX expert Julia Ahlfeldt provides...
Airline customer experience management: interview with Iain Meaker – E17
Iain Meaker, the Executive Manager for Tourism & Hospitality at Comair/British Airways shares his thoughts on what's unique about airline customer...
A global community for CX professionals: interview with Diane Magers CXPA – E10
Diane Magers, CXPA president and CEO, shares her insight on CX industry trends and the evolving professional field. Learn about the CX career development...
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