Decoding the Customer
Interviews and perspectives from global customer experience experts
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Recent Episodes
Prioritizing customer journey improvement: CX Mini Masterclass – E54
This CX Mini Masterclass provides a simple and straightforward approach to prioritizing customer journey improvements. Show host and customer experience...
Customer experience KPIs: CX Mini Masterclass – E53
This CX Mini Masterclass provides an overview of customer experience KPIs and how these can be used to foster organizational alignment. Show host and...
Electricity and customer-centricity: interview with Chris Ahlfeldt – E52
Energy industry expert, Chris Ahlfeldt, shares his insights on how the energy industry is handling customer-centricity and the world of empowered consumers....
The basics of B2B CX: CX Mini Masterclass – E51
This CX Mini Masterclass provides an overview of what makes experience management unique for organizations in the business to business space. Show host...
CX in Government: CX Mini Masterclass – E50
This CX Mini Masterclass explores 3 trends that are on the rise with how governments are embracing CX practices. Special guest and CX thought leader...
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