The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices
The only dental podcast that features live mystery shopper calls to dental practices, The Dental Practice Fixers is the podcast for dentists and team members who want to provide a better patient experience, improve their customer service skills, book more
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Recent Episodes
For How Long Should Dentists Guarantee Their Work? Should They Guarantee it at All?
For some reason in dentistry we have been accustomed to not charging patients if they come in with something that broke that we did, no matter how long...
The Doctor Gets Paid by the Day – Is it Fair to Ask Her to do THIS During Downtime?
If you enjoyed this podcast, check out our previous podcast, Doctor Creates a Tough Work Environment But Pays Well – Should Team Stay or...
Doctor Creates a Tough Work Environment But Pays Well – Should Team Stay or Go
A team member asks what can be done about the doctor. He comes in late every day, after the first patient is seated. He never says hello to anyone and...
A Confrontation With a Patient Ends With a Bad Online Review
A doctor asks what he should do about a bad online review he received from a pissed off patient. It appears as thought the patient did not want radiographs...
The Dentist and Office Manager are Cheating Insurance Companies
Welcome back to The Dental Practice Fixers podcast, dentistry’s most unique show! Today we have a question from a listener asking if the office manager...
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