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It may seem counter-intuitive, but sometimes the best way to determine optimal processes and workflows is to take technology out of the equation and...
For an implementation to be successful, business units have to take ownership of the entire process, says CIO Kathy Ross. And that means partnering...
The way not to teach care providers how to show empathy and incorporate it into their workflow? By mandating it, says Sue Murphy, who believes it should...
Whether it’s building an interoperability framework or adjusting to a new culture, major changes don’t have to be approached alone, says Saad Chaudhry,...
Although well-intended, patient satisfaction surveys can often feel more like audits. If organizations really want to gauge their experience, they need...