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112 – Deep dive into client retention
What is the disconnect between first time and repeat clients? Can you create an experience that has both first time clients AND repeat clients coming...
111 – To discount or not to discount your services?
This episode helps you retain the value you have for your services by diving into the art of discounting correctly (if ever). Discounting your services...
110 – Deep Dive into Prebooking
“I don’t know my schedule” “I have to check my calendar and I’ll call” Have you heard either of these two sentences before? It’s a complete...
110 - Deep Dive into Prebooking
"I don't know my schedule" "I have to check my calendar and I'll call" Have you heard either of these two sentences before? It's a complete toss up...
109 – Customer Experience vs Customer Service
In this episode I dive into the differences between customer experience and customer service in the beauty industry. How can we ensure that the client...
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