Episodes

What impact does communication have on your customer's installation experience? Join BDR trainer and Head Coach Shaun Weiss as he walks you through the process of how simple adjustments in communication can raise customer satisfaction and transform your business into the preferred choice in your market. The process starts from a customer's first connection with a sales professional all the way through to their interactions with installers during the installation. Discover how to build a culture ...

What impact does communication have on your customer's installation experience? Join BDR trainer and Head Coach Shaun Weiss as he walks you through the process of how simple adjustments in communication can raise customer satisfaction and transform your business into the preferred choice in your market. The process starts from a customer's first connection with a sales professional all the way through to their interactions with installers during the installation. Discover how to build a culture ...

What impact does communication have on your customer's installation experience? Join BDR trainer and Head Coach Shaun Weiss as he walks you through the process of how simple adjustments in communication can raise customer satisfaction and transform your business into the preferred choice in your market. The process starts from a customer's first connection with a sales professional all the way through to their interactions with installers during the installation. Discover how to build a culture ...

Do you want to discover the roadmap to freedom in your business? In this episode, BDR’s Vice President of Coaching Services, Kim Archer, will meet us at the starting line, coach us through the hard turns, and show you how to cross that finish line like a champion. Kim’s track record through her 30-year career in the HVAC Industry has established her as a premier mentor. Today she oversees 30 coaches and leads BDR's business planning workshop, Profit Launch. Learn how to construct a business pla...

Do you want to discover the roadmap to freedom in your business? In this episode, BDR’s Vice President of Coaching Services, Kim Archer, will meet us at the starting line, coach us through the hard turns, and show you how to cross that finish line like a champion. Kim’s track record through her 30-year career in the HVAC Industry has established her as a premier mentor. Today she oversees 30 coaches and leads BDR's business planning workshop, Profit Launch. Learn how to construct a business pla...

Do you want to discover the roadmap to freedom in your business? In this episode, BDR’s Vice President of Coaching Services, Kim Archer, will meet us at the starting line, coach us through the hard turns, and show you how to cross that finish line like a champion. Kim’s track record through her 30-year career in the HVAC Industry has established her as a premier mentor. Today she oversees 30 coaches and leads BDR's business planning workshop, Profit Launch. Learn how to construct a business pla...

Financing is the most important sales tool you have today. While you may have financing options, how do you communicate them? Do all your customers know what's available? Do all your employees? Many customers today shop for financing first before making a buying decision. If consumers don't know you offer financing they may move on before you even get to talk with them. In this episode, BDR Trainer Scott Tinder shares the importance of developing a proactive approach when communicating your fin...

Financing is the most important sales tool you have today. While you may have financing options, how do you communicate them? Do all your customers know what's available? Do all your employees? Many customers today shop for financing first before making a buying decision. If consumers don't know you offer financing they may move on before you even get to talk with them. In this episode, BDR Trainer Scott Tinder shares the importance of developing a proactive approach when communicating your fin...

Financing is the most important sales tool you have today. While you may have financing options, how do you communicate them? Do all your customers know what's available? Do all your employees? Many customers today shop for financing first before making a buying decision. If consumers don't know you offer financing they may move on before you even get to talk with them. In this episode, BDR Trainer Scott Tinder shares the importance of developing a proactive approach when communicating your fin...

The love for learning and the belief that you can continue to develop your skills over time is a little known key to building a successful company that can stand the test of time. This is the Growth Mindset. BDR Head Coach John Michel discusses why it’s important to have a growth mindset in business and how you can get over the fear of change and set yourself free to build the company of your dreams. (03:58) What is a growth mindset, (05:32) The fixed mindset, (07:08) Theory of Marginal Gains, ...

The love for learning and the belief that you can continue to develop your skills over time is a little known key to building a successful company that can stand the test of time. This is the Growth Mindset. BDR Head Coach John Michel discusses why it’s important to have a growth mindset in business and how you can get over the fear of change and set yourself free to build the company of your dreams. (03:58) What is a growth mindset, (05:32) The fixed mindset, (07:08) Theory of Marginal Gains, ...

The love for learning and the belief that you can continue to develop your skills over time is a little known key to building a successful company that can stand the test of time. This is the Growth Mindset. BDR Head Coach John Michel discusses why it’s important to have a growth mindset in business and how you can get over the fear of change and set yourself free to build the company of your dreams. (03:58) What is a growth mindset, (05:32) The fixed mindset, (07:08) Theory of Marginal Gains, ...

In this episode, Laura Finley, BDR Financial Coach, unravels what Owners need to know about Bookkeepers. Laura utilizes her experience as a Bookkeeper and combines it with her knowledge as a Financial Coach to outline how Bookkeepers and Owners can work better together to create a highly functioning financial team. Laura shares proven solutions she has used to help her clients overcome the common challenges in forging this critical relationship. (03:16) Bridging gaps with Owners and Bookkeepers...

In this episode, Laura Finley, BDR Financial Coach, unravels what Owners need to know about Bookkeepers. Laura utilizes her experience as a Bookkeeper and combines it with her knowledge as a Financial Coach to outline how Bookkeepers and Owners can work better together to create a highly functioning financial team. Laura shares proven solutions she has used to help her clients overcome the common challenges in forging this critical relationship. (03:16) Bridging gaps with Owners and Bookkeepers...

In this episode, Laura Finley, BDR Financial Coach, unravels what Owners need to know about Bookkeepers. Laura utilizes her experience as a Bookkeeper and combines it with her knowledge as a Financial Coach to outline how Bookkeepers and Owners can work better together to create a highly functioning financial team. Laura shares proven solutions she has used to help her clients overcome the common challenges in forging this critical relationship. (03:16) Bridging gaps with Owners and Bookkeepers...

One common industry challenge is how to price maintenance agreements. Many dealers don’t price maintenance to make a profit because they fear losing customers. In this episode, Jennifer Shooshanian, BDR’s Senior Service Coach and Trainer, will help you face those fears! Jennifer has experience working with dozens of HVAC dealers across the country on their maintenance pricing. She will give you a better understanding on why increasing your maintenance price is essential and how to do it without ...

One common industry challenge is how to price maintenance agreements. Many dealers don’t price maintenance to make a profit because they fear losing customers. In this episode, Jennifer Shooshanian, BDR’s Senior Service Coach and Trainer, will help you face those fears! Jennifer has experience working with dozens of HVAC dealers across the country on their maintenance pricing. She will give you a better understanding on why increasing your maintenance price is essential and how to do it without ...

One common industry challenge is how to price maintenance agreements. Many dealers don’t price maintenance to make a profit because they fear losing customers. In this episode, Jennifer Shooshanian, BDR’s Senior Service Coach and Trainer, will help you face those fears! Jennifer has experience working with dozens of HVAC dealers across the country on their maintenance pricing. She will give you a better understanding on why increasing your maintenance price is essential and how to do it without ...

Great customer service can help you build lifetime customers, close more jobs, and generate more referrals. On the negative side, a failure in customer service can destroy relationships you've worked hard to build. In short, customer service plays a major role in your company's success. In this episode, Catherine Bares, BDR coach, trainer, and customer service guru, shares her recommendations for positive customer service habits that you and your team can develop to enhance your company's result...

Great customer service can help you build lifetime customers, close more jobs, and generate more referrals. On the negative side, a failure in customer service can destroy relationships you've worked hard to build. In short, customer service plays a major role in your company's success. In this episode, Catherine Bares, BDR coach, trainer, and customer service guru, shares her recommendations for positive customer service habits that you and your team can develop to enhance your company's result...

Great customer service can help you build lifetime customers, close more jobs, and generate more referrals. On the negative side, a failure in customer service can destroy relationships you've worked hard to build. In short, customer service plays a major role in your company's success. In this episode, Catherine Bares, BDR coach, trainer, and customer service guru, shares her recommendations for positive customer service habits that you and your team can develop to enhance your company's result...

Leadership can either make or break a company. In this episode Jeff Plant, BDR Head Coach and Leadership Trainer, explains that great leaders are not necessarily born, but are developed. By developing your leadership level and having a servant mentality, anyone can become a more successful leader. However, be prepared to buckle up as it is a continuous learning journey. Poor leadership in a company can lead to turnover and being stuck with low performers. Instead, take the tips Jeff has provided...

Leadership can either make or break a company. In this episode Jeff Plant, BDR Head Coach and Leadership Trainer, explains that great leaders are not necessarily born, but are developed. By developing your leadership level and having a servant mentality, anyone can become a more successful leader. However, be prepared to buckle up as it is a continuous learning journey. Poor leadership in a company can lead to turnover and being stuck with low performers. Instead, take the tips Jeff has provided...

Leadership can either make or break a company. In this episode Jeff Plant, BDR Head Coach and Leadership Trainer, explains that great leaders are not necessarily born, but are developed. By developing your leadership level and having a servant mentality, anyone can become a more successful leader. However, be prepared to buckle up as it is a continuous learning journey. Poor leadership in a company can lead to turnover and being stuck with low performers. Instead, take the tips Jeff has provided...