Episodes

This Podcast was recorded following the May 2020 pre-release webinar. For more detailed diagrams and demonstrations to accompany this update, please visit https://www.surpass.com/webinars. Join Ashleigh and Ruth from the Product Communications and Training Team as they take you through some of the latest updates coming to Surpass in Summer 2020. Highlights mentioned in this podcast include updates to tags, accessibility, and item search functions.

This Podcast was recorded following the May 2020 pre-release webinar. For more detailed diagrams and demonstrations to accompany this update, please visit https://www.surpass.com/webinars. Join Ashleigh and Ruth from the Product Communications and Training Team as they take you through some of the latest updates coming to Surpass in Summer 2020. Highlights mentioned in this podcast include updates to tags, accessibility, and item search functions.

This Podcast was recorded following the May 2020 pre-release webinar. For more detailed diagrams and demonstrations to accompany this update, please visit https://www.surpass.com/webinars. Join Ashleigh and Ruth from the Product Communications and Training Team as they take you through some of the latest updates coming to Surpass in Summer 2020. Highlights mentioned in this podcast include updates to tags, accessibility, and item search functions.

In this timely podcast, Tim Burnett is joined by Norah Duffy, Program Director and Credentialing Specialist at the California Water Environment Association, Amanda Dainis CEO and Lead Psychometrician at Dainis and Company, and Chris Morrison, VP Product Development from the Surpass team. The group discuss transitioning from physical meetings to collaborative remote item writing workshops, something that many organizations have had to implement or are considering implementing in the wake of the C...

In this timely podcast, Tim Burnett is joined by Norah Duffy, Program Director and Credentialing Specialist at the California Water Environment Association, Amanda Dainis CEO and Lead Psychometrician at Dainis and Company, and Chris Morrison, VP Product Development from the Surpass team. The group discuss transitioning from physical meetings to collaborative remote item writing workshops, something that many organizations have had to implement or are considering implementing in the wake of the C...

In this timely podcast, Tim Burnett is joined by Norah Duffy, Program Director and Credentialing Specialist at the California Water Environment Association, Amanda Dainis CEO and Lead Psychometrician at Dainis and Company, and Chris Morrison, VP Product Development from the Surpass team. The group discuss transitioning from physical meetings to collaborative remote item writing workshops, something that many organizations have had to implement or are considering implementing in the wake of the C...

Join us for a short informal podcast where we receive an insight into Customer Operations at BTL Surpass. Ben Brady took the opportunity to talk to Gary Barnes, VP Service Operations and Alyse Nullmeyer, Service Delivery Manager, from the US Surpass team during a recent visit to the Saltaire HQ. Gary and Alyse talk about their roles within the team, and working closely with teams in the UK, such as the Service Desk, to ensure customer service works efficiently across multiple time zones. Gary...

Join us for a short informal podcast where we receive an insight into Customer Operations at BTL Surpass. Ben Brady took the opportunity to talk to Gary Barnes, VP Service Operations and Alyse Nullmeyer, Service Delivery Manager, from the US Surpass team during a recent visit to the Saltaire HQ. Gary and Alyse talk about their roles within the team, and working closely with teams in the UK, such as the Service Desk, to ensure customer service works efficiently across multiple time zones. Gary...

Join us for a short informal podcast where we receive an insight into Customer Operations at BTL Surpass. Ben Brady took the opportunity to talk to Gary Barnes, VP Service Operations and Alyse Nullmeyer, Service Delivery Manager, from the US Surpass team during a recent visit to the Saltaire HQ. Gary and Alyse talk about their roles within the team, and working closely with teams in the UK, such as the Service Desk, to ensure customer service works efficiently across multiple time zones. Gary...

In this latest podcast from the Surpass team, Ian Brumfitt, Head of Service Delivery, and Jacqui Smith, Service Desk Manager at BTL, discuss the important role their teams play in providing excellent customer service to the Surpass Community. We hear about the experience that led Ian and Jacqui into their roles, as well as how the teams work together and share knowledge across the business to ensure the smooth running of Surpass and that queries are responded to professionally and efficiently.

In this latest podcast from the Surpass team, Ian Brumfitt, Head of Service Delivery, and Jacqui Smith, Service Desk Manager at BTL, discuss the important role their teams play in providing excellent customer service to the Surpass Community. We hear about the experience that led Ian and Jacqui into their roles, as well as how the teams work together and share knowledge across the business to ensure the smooth running of Surpass and that queries are responded to professionally and efficiently.

In this latest podcast from the Surpass team, Ian Brumfitt, Head of Service Delivery, and Jacqui Smith, Service Desk Manager at BTL, discuss the important role their teams play in providing excellent customer service to the Surpass Community. We hear about the experience that led Ian and Jacqui into their roles, as well as how the teams work together and share knowledge across the business to ensure the smooth running of Surpass and that queries are responded to professionally and efficiently.

This podcast is a recording of the audio taken from a webinar originally broadcast 31st March 2020. The webinar recording can be watched at Surpass.com/webinars As we come to terms with the realities of home or remote working, our community has been discussing Online Proctoring (Remote Invigilation) as an alternative to canceling test bookings and maintaining business as usual. Online Proctoring has actually been around for a number of years now, and is trusted to be as secure (if not more so) ...

This podcast is a recording of the audio taken from a webinar originally broadcast 31st March 2020. The webinar recording can be watched at Surpass.com/webinars As we come to terms with the realities of home or remote working, our community has been discussing Online Proctoring (Remote Invigilation) as an alternative to canceling test bookings and maintaining business as usual. Online Proctoring has actually been around for a number of years now, and is trusted to be as secure (if not more so) ...

This podcast is a recording of the audio taken from a webinar originally broadcast 31st March 2020. The webinar recording can be watched at Surpass.com/webinars As we come to terms with the realities of home or remote working, our community has been discussing Online Proctoring (Remote Invigilation) as an alternative to canceling test bookings and maintaining business as usual. Online Proctoring has actually been around for a number of years now, and is trusted to be as secure (if not more so) ...

In this podcast, Tim Burnett is joined by Amanda Dainis, CEO and Lead Psychometrician at Dainis and Company, and Andy McAnulla, President of BTL Surpass, to discuss the increasing role technology has to play in test development. First, the team discuss what we mean by test development, and the important role of the psychometrician in that process for developing valid and legally defensible tests according to best practice. They then go on to talk about how by using Surpass which has been devel...

In this podcast, Tim Burnett is joined by Amanda Dainis, CEO and Lead Psychometrician at Dainis and Company, and Andy McAnulla, President of BTL Surpass, to discuss the increasing role technology has to play in test development. First, the team discuss what we mean by test development, and the important role of the psychometrician in that process for developing valid and legally defensible tests according to best practice. They then go on to talk about how by using Surpass which has been devel...

In this podcast, Tim Burnett is joined by Amanda Dainis, CEO and Lead Psychometrician at Dainis and Company, and Andy McAnulla, President of BTL Surpass, to discuss the increasing role technology has to play in test development. First, the team discuss what we mean by test development, and the important role of the psychometrician in that process for developing valid and legally defensible tests according to best practice. They then go on to talk about how by using Surpass which has been devel...

Join Sam Thompson as she talks to Nicoleta Toma (Assessment Operations Manager at ACT) about the processes in place for efficiently creating and delivering exams required for several globally recognized qualifications to candidates around the globe. In this half-hour, the pair discuss a range of topics including the creation of complex advanced question types within the Surpass platform, through to how on-screen delivery provides an excellent candidate experience that also benefits the testing ...

Join Sam Thompson as she talks to Nicoleta Toma (Assessment Operations Manager at ACT) about the processes in place for efficiently creating and delivering exams required for several globally recognized qualifications to candidates around the globe. In this half-hour, the pair discuss a range of topics including the creation of complex advanced question types within the Surpass platform, through to how on-screen delivery provides an excellent candidate experience that also benefits the testing ...

Join Sam Thompson as she talks to Nicoleta Toma (Assessment Operations Manager at ACT) about the processes in place for efficiently creating and delivering exams required for several globally recognized qualifications to candidates around the globe. In this half-hour, the pair discuss a range of topics including the creation of complex advanced question types within the Surpass platform, through to how on-screen delivery provides an excellent candidate experience that also benefits the testing ...

Have you ever wondered what actually happens on the Surpass support desk after you submit your query? It turns out that an ‘average day’ is anything but average. Dealing with questions from around the globe on a daily basis, the Surpass support team act as the translators between the technical side of product development and our users. As the platform has evolved over the years, so has the demand on our support team – this isn’t your everyday call centre. We chat to Jacqui and Xan to find out...

Have you ever wondered what actually happens on the Surpass support desk after you submit your query? It turns out that an ‘average day’ is anything but average. Dealing with questions from around the globe on a daily basis, the Surpass support team act as the translators between the technical side of product development and our users. As the platform has evolved over the years, so has the demand on our support team – this isn’t your everyday call centre. We chat to Jacqui and Xan to find out...

Have you ever wondered what actually happens on the Surpass support desk after you submit your query? It turns out that an ‘average day’ is anything but average. Dealing with questions from around the globe on a daily basis, the Surpass support team act as the translators between the technical side of product development and our users. As the platform has evolved over the years, so has the demand on our support team – this isn’t your everyday call centre. We chat to Jacqui and Xan to find out...