Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.
“These are purpose-built devices,” says Jake Jacoby, CEO of TELCLOUD. “They’re UL listed, certified,...
By Doug Green
“Many companies don’t even realize they’re out of compliance until someone takes a close look at how customer interactions...
By Doug Green
“We started our business to help these independents, give them the technology not just to compete but to level the playing field.”
In...
AudioCodes’ Gidi Adlersberg on VOCA CIC, Customer Experience, and the Practical Path to Better Service, Podcast, For the channel, that...
By Doug Green
“Deterministic is more black and white, and we feel that it’s a much better approach, not only from a scalability and cost...