Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.
The Broadband Forum has launched a User Services Platform (USP) Agent Certification Program. The program is designed to provide assurance and confidence...
by Gary Audin You’ve added many remote workers who significantly expanded conferencing, collaboration, and call centers since the pandemic started....
Communications competition at the edge is heating up. 5G seems to be the rage right now, but what about WIFI 6? It professes to have similar features...
The digital transformation of UC and the revolution underway of work itself has created information floods and droughts within many enterprises. Organizations...
A better home office setup is a possible next step for many people “Quite well,” says John Macario, Senior Vice President of Global Channel Marketing...