Telecom Reseller / Technology Reseller News

Recent Episodes

Flowroute tackles critical challenges

Posted February 24, 2017 • 00:12:35

Something new at work will have a hard time living down a bad first impression. A bad on-boarding experience when a company is just adopting a new service...

Telstrat Goes WFO SaaS

Posted February 24, 2017 • 00:07:23

$6,000 per agent. That's what TelStrat's Mike Berlin says it costs a company to replace a contact center agent. Fighting turnover, improving the quality...

911ETC Now West Sets Big Goals

Posted February 24, 2017 • 00:04:08

As 2016 came to a close, West Corporation, a global provider of communication and network infrastructure services, acquired 911 ETC, Inc. ("911 ETC"),...

Avaya Surge Secures, Automates, Learns, Delivers IoT Solution

Posted February 23, 2017 • 00:11:36

As Avaya customers gathered for Avaya ENGAGE last week, Avaya released Avaya Surge, an offering to improve security "at the perimeter of the Internet...

CCT backs Avaya’s contact center customers with strong solutions

Posted February 23, 2017 • 00:07:51

CCT is leading the way in Omni-Channel customer engagement solutions and a familiar participant at Avaya ENGAGE. The Avaya DevConnect Partner, helps...