Telecom Reseller / Technology Reseller News

Recent Episodes

Software Defines not Hardware

Posted June 16, 2016 • 00:11:43

by Gary Audin The enterprise journey needs to be matched by the vendor’s journey. The vendor has to anticipate the changing requirements and market...

5 Ways to Increase Customer Loyalty

Posted June 16, 2016 •

by Gary Audin Without the customer you have nothing. Customer loyalty is the key to success. Customer churn is a cost and re-marketing the customer...

Cloud intensifies need for e911

Posted June 15, 2016 • 00:11:27

In the new cloud and federated rich world of communication, E9-1-1 and related services are more important than ever. West Safety Services, a division...

Humans Listening to Call Recording is not Enough

Posted June 14, 2016 • 00:08:53

by Gary Audin You need to unlock the vast amount of data within all, not just a sample, of your call recordings. Listening to a sample of the recordings...

A.I. in Self Service; The Virtual Assistant

Posted June 14, 2016 • 00:12:12

by Gary Audin 57% of online consumers report that they will probably abandon an online purchase if they cannot find what they want quickly. The virtual...