Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.
Amdocs is announcing their aia real time intelligent platform running in all of their IT products for machine learning. This technology is contributing...
As 2016 ended, CI, Inc. (formerly Computer Instruments) a leading software manufacturer of Cloud and Premise based IVR, CTI, Call Back, Outbound, Messaging,...
"Did you use a headset today," asks Sennheiser's Doug Bowersox of attendees as they stream by the Sennheiser booth at Avaya ENGAGE. "Nine times out...
In the run up to Avaya ENGAGE, Tone Software Corporation, a leading provider of comprehensive unified communications and collaboration (UC&C) monitoring...
Something new at work will have a hard time living down a bad first impression. A bad on-boarding experience when a company is just adopting a new service...