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Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.
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CI eONE Multi-Tenant Hosted Cloud Offering
As 2016 ended, CI, Inc. (formerly Computer Instruments) a leading software manufacturer of Cloud and Premise based IVR, CTI, Call Back, Outbound, Messaging,...
Sennheiser stresses quality to make “oh wow” factor, call to “reclaim your office” with MB 660
"Did you use a headset today," asks Sennheiser's Doug Bowersox of attendees as they stream by the Sennheiser booth at Avaya ENGAGE. "Nine times out...
Tone Software New Dashboards Targets Service Providers, Provides Global View
In the run up to Avaya ENGAGE, Tone Software Corporation, a leading provider of comprehensive unified communications and collaboration (UC&C) monitoring...
Flowroute tackles critical challenges
Something new at work will have a hard time living down a bad first impression. A bad on-boarding experience when a company is just adopting a new service...
Telstrat Goes WFO SaaS
$6,000 per agent. That's what TelStrat's Mike Berlin says it costs a company to replace a contact center agent. Fighting turnover, improving the quality...
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