Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.
DTEN was a major focus for many attendees of this year’s Enterprise Connect 2023. The company sells a family of all-in-one video conference solutions....
“Alianza has basically removed all the complexity of enabling our service providers to deliver PSTN and PBX capabilities into Teams,” says Dag Peak,...
Part 1 of 8: What is GPT (Generative Pre-trained Transformer) and how can it be optimized for Customer Support?
Everyone is...
“Nearly nobody will answer a call from an “unknown caller”,” says Michael Coleman SVP, Enterprise Sales and Channel Chief, First Orion. Abusive...
To collectively thrive and give customers what they really want, we need great partnerships. This is the message from Iain Sinnott, Head of International...