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Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.
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Recent Episodes
Immersive CX empowers agents, provides better CX, Podcast
“Immersive experiences cannot really happen without the cloud, just really because of the amount of computing power involved,” says Martin Taylor,...
Voice AI offers more than automation, it’s a path to happier agents and improved CX, Verbio Podcast
“If you don’t have happy employees on board…” says Jordi Torres Gómez, Chief Operating Officer (COO), Verbio, “… you’re draining the...
Ooma AirDial delivers a complete solution for the analog, copper & TDM end of life conversion to digital telephony, Podcast
During the middle of 2022, the FCC stopped regulating copper phone lines. If you are a business, high-rise building with elevators or a manufacturing...
Keep agents informed, connected, contented and empowered, Podcast
What have we learned, and where do we see the industry going in 2023? McKay Bird, marketing director for
Sinch adds new channels to its conversation API, powering global omnichannel CX, Podcast
“While many brands understand the value of an omnichannel messaging strategy, adopting one can be a big hurdle for them, and a headache for customer...
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